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"We ordered food and it arrived cold, so I called and was shouted at and told not to order again. We were regular customers so did not expect that treatment. Awful."
Phone: +441733566055
Address: 1223 Bourges Boulevard, PE1 1BA, Peterborough, United Kingdom
City: Peterborough
Dishes: 1
Amenities: 1
Categories: 5
Reviews: 1419
When you order 1/4 crispy duck there is the hope you will receive just that a 1/4 duck. Oh how to my surprise was it that I received enough duck to fill a table spoon the rest was fat and bone!!! The chicken balls tasted like they had been microwaved. When we spoke with them to complain as it’s not a cheap dinner and expected to receive food. I was told that it is what it is and that’s how they serve it and other places are cheaper. Before the manager got on the phone I was advised that I could have £5 off my next order and wouldn’t give me a refund!! The duck cost £9.70… knew I should have picked one up in Aldi for £4 something…. The manager is extremely rude, and to end the call he said and I quote.. “thank you for the advise, but we won’t give you a refund”. This was appalling and I would say to anyone don’t waste your money. There is a better one round the corner!! Oh they did give a free bag of cold spring rolls…. Maybe that was divert our attention away from the non existent duck!!!
AVOID AT ALL COSTS! If I could give 0 stars I would. Disgraceful customer service. I came in to collect an order to be told I had to pay more than they quoted as I only had a card on me. I explained to the lady on the desk that no one told us that on the phone, and that I would have to see if my partner had cash in the car. Then a man came out from the kitchen shouting at me and pointing at their menu that it said cash on collection and being very rude in general. We never use their menu as have been ordering every other week for years. He was being very argumentative. I told him that I am a customer and that his attitude was disgusting, and how I explained that I would have to see if my partner had cash. Luckily she did as we were hungry, however wiill no longer be returning due to the disgraceful behaviour and attitude of the staff there. At least the lady had the decency to apologise as I came back in to pay.
My wife and I ordered from Golden Dragon via JustEat. My wife has a medical condition which means she cannot have spicy food. She selected the Satay Chicken as this had NO chilli symbols. On arrival and first taste this dish was very spicy! I called the restaurant immediately and explained my concerns, only to be met with a very rude and defensive attitude, offering no apology or offer of alternative dish! I have ordered via JustEat many times and never had a problem with their food. This was an example of complete disregard for customer feedback and service. I will never order form Golden Dragon following our experience!!!
I really haven't experienced what others seemed to and glad I didn't read the reviews on here before we decided to use them, otherwise we would have missed out on an amazing takeaway. We regularly order here when we are at work and the food is amazing. It's hot and fresh, not greasy or stale. The staff are so amazing and friendly, they are really helpful and our food always arrives in great time. I really can't fault them at all. We order regularly and we all love it. I just wish I lived closer so I could enjoy them more and not just when I'm at work. Myself and my colleague will continue to use them as often as possible.
We ordered food and it arrived cold, so I called and was shouted at and told not to order again. We were regular customers so did not expect that treatment. Awful.
