1 /5
Rating
★
Looked forward to dining at Gogärtchen as I have enjoyed it for many years. Was shocked following my experience tonight. Was seated in bar area despite the fact that the outside dining room had plenty of available space. Service was initially pleasant. Server took my order for salad, entree and drink. Salad was delivered within minutes. It was ok, but not up to the quality of previous meals here. I waited politely and patiently, for an hour, for entree to arrive. The server never returned to check on me despite looking at me numerous times. Another server asked if I wanted coffee. I told him I would like my meal first. My server finally returned and ask if everything was ok. I advised that I hadn't received my meal. She seemed surprised and then told me her colleague hadn't entered my entree into the order system. Nor had she bothered to follow up. I asked to speak with Patrick, the manager. He slowly came to my table. He offered a very unsatisfactory explanation: It is the end of a long season and the staff are tired If this is true, he should close the restaurant instead of providing loyal customers poor service. He offered nothing in the way of apology. Perhaps this explains why all of the restaurants on the Strönwai were busy and lively and Gogärtchen was nearly empty. Terribly disappointing. I will contact Michelin to report.