2 /5
Rating
★
★
I don't know what's going on with the management, as I've ordered here many years. The food has always been great quality. I ordered two meals: shrimp and broccoli for dinner, and lobster lo mein for lunch the next day. When I opened the pint for the lo mein, I realized there was no lobster. I called the restaurant, and after explaining, the person who answered, shamed me by saying he can't understand why I didn't open it the night before and that it made no sense. I told him I've ordered for years and this is the first time I've ever called about an order being wrong, so why would I assume this time something was wrong? He kept saying the lobster is on the top and I said more than once there wasn't anything but the noodles. He kept yelling at someone in the background and finally comes back to me and says because I didn't open it last night (and doesn't understand why I didn't), he can only offer me $5. I told him I guess I just won't order from them again, and he hung up on me. You would think a business would at least apologize rather than making it seem it's your fault. Very rude to your customers!! Only reason I didn't give them one star was the shrimp and broccoli was good and the driver was very nice, and I tipped him 20% which I believe in doing for good service. The rest of the staff needs a lesson on good business etiquette.