Farm Harper - Table reservation

I used to come here regularly, however on the last visit I noticed something massively with the way it was run both in terms of the food quality and the service levels. We came in as a group of 4 adults and 3 toddlers. Ordered coffees and a few burgers and some prawns on toast. For the most part, the food was good except for 2 of the burgers which were far too overcooked and the guys who ordered ended up only being able to eat a few bites out of them. We informed the waitress who was clearing the table about this. When we went to pay, we said to the waitress at the till that we thought that the 2 burgers should be taken off the bill as they weren’t eaten (the total bill would have still come to over £80) The waitress then went straight to the manager who came over to ask what the problem was. When we told him we were given a response of “well, I’ve had the food here and I can tell you that it’s incredible”. When we said that the burgers were far too overcooked (one beef and one chicken burger) he just said that the chicken has to be cooked through. After arguing that it was just too overcooked and dry, he simply walked away and told the waitress only to remove one of the burgers. I’m not usually one to give poor reviews, but the attitude of the manage alone was completely unacceptable. Having worked in catering and customer service, it is your responsibility to listen to the feedback of your customers, and not to be arrogant or rude. I do hope that no one else is unlucky enough to be faced with this kind of situation, but this was enough for all of us to never return to this place.

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Don't bother if in a rush. Got there and served drinks straight away though in stained tea pots and one with a chipped spout. Have pics.However waited an hour to be served the food we ordered when we arrived (only 3burgers) Even then, the one portion of chips came 5mins after the burgers and they were the only hot element. One waitress very apologetic but doesn't add to the experience. It was busy but not packed and even so don't have more table laid out than you can keep up with.

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Came here cause it was highly reviewed. We got some mediocre service. Our first server told us we'd still get breakfast. Our second server looked like she wanted to kick us out the whole time and also told us we had to wait 30 mins to order cause they already switched menus to the lunch one. Our final server mixed up our orders. Food was ok. Lack of options really and some items were also not available. Nice atmosphere though. Maybe it was just a dull weekend to go.

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Oh my God !!!! They smashed it out of the park with the Forager breakfast, will definitely be coming back. Staff were super friendly. Food: 5 Service: 5 Atmosphere: 5

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Nicest breakfast Food: 5 Service: 5 Atmosphere: 5

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