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"Food was great, and service was prompt. The dining room shows age. Could use some maintenance to sharpen it."
Phone: +14087325002
Address: 996 W El Camino Real, 94087, Sunnyvale, United States
City: Sunnyvale
Dishes: 9
Amenities: 3
Categories: 5
Reviews: 5796
I'm sorry... because I've been going to El Pollo Loco for years now... but I won't be going back. And it isn't just this one location in Sunnyvale... I mean all of them! Someone at corporate decided it was a good idea for the entire chain to stop serving black beans... at least everyplace I called throught the entire Bay Area region. Ooops! Bad decision guys. If corporate sees this review, please allow me to recommend that you fire the person who decided to go that direction. Pinto and/or refried beans are not the same... from a taste perspective and from a nutritional and health-positive perspective. Bring back black beams and advertise that big and loud, so nobody can miss it! You'll get your customers back, your food is otherwise fairly healthy. But when you opt for the unhealthy option as your sole option, and I'm sure it's because of some sort of financial incentive to do so, then a whole bunch of us out here can simply no longer support you.
It's one of my favorite places when it's about time to eat chicken. It's usually crowded but the chicken is really good. Sometimes they don't have the sides I want or the chicken is not enough cooked for my taste (I like it crounchy and more cooked). It looks better then it was one year ago and I think that's because they spend more time cleaning. I would avoid using the Bathroom. Being a user of El Pollo Loco for the last 1,5 years and although I tried some other places in the franchise, at this location the chicken tastes a lot better.
This is my absolute favorite El Pollo Loco.The food is always fantastic and no matter what I order I am always delighted with my meal! The staff is always efficient,friendly and polite. Can?t wait to return and wouldn?t hesitate to recommend to anyone looking for somewhere to eat in at a great price.
Delicious! And the girl in the kitchen was amazing that she gave my niece and me an excellent customer service!! I recommend this location!
Food was great, and service was prompt. The dining room shows age. Could use some maintenance to sharpen it.
