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"So dirty all tables with rubbish a lot descend on the floor"
Phone: +15626021550
Address: 14329 Lakewood Blvd, 90723, Downey, United States
City: Downey
Website: https://www.elpolloloco.com
Dishes: 40
Amenities: 2
Categories: 5
Reviews: 1857
If i would to give zero stars I would! Messed up my order twice i ordered the double chicken tostada Salad and when I received the last one it didn't have no avocado nor Pico de gallo if I wanted it plain I would of ordered it plain I didn't want sour cream or cheese I'm lactose intolerance so I returned it til they got it right by the time they gave me without the cheese and sour cream they didn't put avocado or Pico de gallo. By the time I got home I noticed they just tried to take out the sour cream and cover it with lettuce but they left sour cream.. what a waist of MY MONEY now I can't even enjoy my meal. Poor customer service I think this is by far the WORST pollo loco I've been to.
If I could give this location a zero I would! I'm sure the food is good but what good is that to me if I can't eat it. When I got in there were four people in front of me it took 12 minutes for the person in front of me just to get the order through while they were having another issue with another order in front of that one. Definitely poor management it seems like even the drive-thru is having issues with the order. At this rate and there's still three more people ahead of me I don't have over half an hour when my lunch is only half an hour. And then behind me there were three more people. I guess you're the lucky one if you happen to get there and be first or second in line...
Pollo Loco has been in decline for several years. The chicken is dry even if you order it juicy, and the pieces are disgusting. This is the same in practically all locations. Today was my last visit to this once good restaurant.
Never clean and workers make mistakes with payments. At least you can still get a good and hot dinner, but expect additional waiting times, no matter what time of day.
