1 /5
Rating
★
Unbelievable experience here. My friend found a hair in her nachos. Not on the top in the center. She had not stirred the nachos. There is no possible way that this hair fell from her head (or mine) and landed in the middle of the macho stack. When we pointed it out to the waitress, she was extremely rude and unapologetic. She implied it had been put there by us, took the plate, and then ignored us. When we insisted on speaking with the manager, the manager again implied the hair came from one of us and refused to apologize — until we demanded one. She rudely and begrudgingly said “what do you want, it taken off the bill?” We accepted this offer.We both worked in food service for years and found this response to be outrageous. The cost of the food is totally beside the point. The rudeness was over the top and totally unnecessary.