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"The cake we order was absolutely beautiful didn't know that you could make an ice cream cake so wonderful scream from the decorator"
Phone: +17248343500
Address: 601 New Alexandria Rd, Greensburg, United States
City: Greensburg
Monday: 10:30-21:40
Tuesday: 10:30-21:40
Wednesday: 10:30-21:40
Thursday: 10:30-21:40
Friday: 10:30-21:40
Saturday: 10:30-21:40
Sunday: 10:30-21:40
Dishes: 69
Amenities: 4
Categories: 5
Reviews: 1939
We parked across the street and walked into the lobby for our free cones for 1st day of spring. Manager met us at the door and said lobby was closed bc a lot of staff was leaving soon. She refused to let me come in with my 4 kids and told me my only option was get in my car and wait in the drive through line (that was blocking 119). We do that, and in the 10 minutes it took to move 4 car lengths I watched as THREE groups of people walked into the lobby placed orders, paid and got their ice cream!! I got out of my car and walked in asking if the lobby was still closed, they said yes. I asked why they turned me away but let these other 10 people in immediately after me. No one said a word. Terrible customer service. If you're going to close the lobby at 7pm do it for everyone!!
They get two stars for my food order at least being right. I've been to this DQ only three times in the past few years and try to avoid it because of what I mention below...but I was in the area and decided to give it another go. No one in drive thru except me this time and maybe two cars in the lot. Ice cream/blizzards are always melted. I don't know how that's possible because it didn't take long to get these. What took long were the two hotdogs I ordered....I sat in the drive thru and finished a medium blizzard in the time it took to get them. Also, posted a pic of their outdoor trash....nice. I understand fluke days but this experience is the usual for me at this particular DQ.
Now I remember why I don't come here often. These people are rude. Half the time you mutter and you hardly hear them. No matter how polite you are, they are disrespectful and rude. If you thank them, they ignore you and go away. A nice person. She deserves to pay ten times more than the rest of these clowns.
There's not enough help. The kids locked the doors so you can only walk in through the ride. I ordered a frozen cupcake and it wasn't frozen at all. In the week before we went and the lane was on the highway because the dune was locked in doors.
The cake we order was absolutely beautiful didn't know that you could make an ice cream cake so wonderful scream from the decorator
