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"Pretty good burger and fries! Very fast and the service was good!"
Phone: +12482932200
Address: 92 E Auburn Rd, Rochester Hills, MI 48307, United States
City: Rochester Hills
Dishes: 10
Amenities: 2
Categories: 5
Reviews: 1563
If I could leave zero stars, I would. I ordered a shake, and it was served with a spoon not with a straw.They gave me one of their mixers instead of a shake. When I had went inside because I ordered through the drive-through and ask them to re-make it everyone in that building was rude. Trying to explain how I was wrong instead of just remaking it. Then the lady who was making my shake told me that I didn’t have to argue with her when she was the one arguing and being highly disrespectful to paying customers. There was a lady present during this and she got in my face and told me to leave. She then said that she was the owners sister. This place is disgusting. I can’t even believe the people they have hired here. I am in customer service and how this went is not how you treat people. I wasn’t being argumentative I could understand if I was. The lady making the shake was rolling her eyes, huffing and puffing, and making the rudest faces. I have never been so poorly treated.
We used the drive thru the wait was not long so that was great. But the food runner was very rude! I said thank you , He turned around put his vape pen in his mouth walked away. Not very sanitary or nice to hand people their food with gloves on that your reaching in a pocket to get your vape pen. Disgusting.
First time at a Culver's. Told attendant it was my first time, and she patiently explained options and inquired about my preferences. Got double deluxe burger basket and one of the best fish sandwiches ever. Everything was so fresh.
A great meal every time. They must have great management/ culture at this company, bc on top of consistently good food, they have fast, kind, courteous service. Me and my family love this place.
