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"The worst cold stone I've ever been too. Dirty beyond explanation. The WORST customer service. A mess"
Phone: (+1)7866390004
Address: 6723 Main St, 33014, Miami Lakes, US, 33014-2071, United States
City: Miami Lakes
Website: http://www.coldstonecreamery.com/
Dishes: 0
Amenities: 1
Categories: 5
Reviews: 622
it always seems to be little coworkers and those who work do not look like they want to work. zero feeling of urgency, I am currently in line and two parties before I already ran out due to the wait. they close at midnight at the weekend, but last visit at 11:30 a.m. when I arrived the hired were turning people away and said they were closed. I challenged this response with the hours of operation and they said it was because they had to clean up. they have never waffle bowls or cone ready or ready to make them. this situation in miami lakes will continue to get business, no matter how terrible to visit, simply because the ice is great.
On top of how grimy this place is looking these days, the servers don’t want to work. It’s happened to me TWICE, that I go 20-30 mins before closing time and the children working at the front tell me they can’t serve me because they’re “closed.” When I go back to the door to check to the closing time, I see that it’s actually a while before they close but they can’t serve me because they “have a test tomorrow” and need to get home early. I contacted corporate but they don’t seem to care one of their stores is losing money. There are other Ice cream places, you don’t have to go here to catch a disease or an attitude.
Bunch of teenagers talking back when question for their horrible job, no supervisor on site according them. Nasty environment even saw roaches. Management is at fault for allowing this type of behavior. Its a shame cause the product is very good in my opinion. Please clean the place a hire responsible workers along with a manager on site.
I wasn't here so long and came to the other night, I understand it was a Friday night and it was packed, but omg they had such a mess in the theke right on the ice. so dirty! I went out. not bc I didn't want to wait in the line, but bc it looked so dirty.
The worst cold stone I've ever been too. Dirty beyond explanation. The WORST customer service. A mess
