Coastal Grill - Table reservation

I recently visited Coastal Grill with my family during our trip to Virginia Beach and had a disappointing experience. We had made a reservation online and arrived on time, excited for a nice dinner. However, upon arrival, we were informed that there were no available tables inside and that outdoor seating was the only option due to the restaurant's current capacity. Unfortunately, the weather was scorching hot at 90°F, and dining outside wasn't an ideal choice for us. We were surprised and a bit frustrated as our reservation didn't specify whether we'd be seated inside or outside. When we tried to express our concerns about the extreme heat, the staff informed us that there was nothing they could do and, regrettably. This experience left us feeling incredibly disappointed and, frankly, unwelcome. While I understand that restaurants may have limited indoor seating, it would have been helpful to have been informed of this when making the reservation. Clear communication about seating preferences could have prevented this uncomfortable situation. I believe that a more customer-centric approach could have been taken, especially considering the weather conditions that day. It's essential for restaurants to ensure that their guests feel valued and comfortable, regardless of seating constraints. Unfortunately, this was not our experience at Coastal Grill, and I hope they can work on improving their customer service in the future.

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My wife and I couldn’t have picked. better place to dine for our Anniversary! Adam served us and was wonderful. He asked if we wanted to dine at a normal speed or slower. His recommendations we spot on. The food was incredible; so much flavor! Highly recommend the Salmon and Halibut. Finally, their service went above and beyond any other restaurant we have ever visited. As we walked out from dinner, our valet had already brought our car around and the doors were open ready for them to assist us! Amazing! Ritz Carlton-level. It was all truly an experience! Thank you! Eric and Linda

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Enjoyed a very nice meal. However, made reservations a week in advance but, when we arrived place at the smallest table against a wall with a large mirror on it making the table feel even smaller. Service: Dine in Meal type: Dinner Price per person: $50–100 Food: 5 Service: 5 Atmosphere: 3 Recommended dishes: Baked Goat Cheese, Lamb Chops

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Perfect dinner experience from start to finish Service: Dine in Meal type: Dinner Price per person: $50–100 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Bronzino Mediterranean Sea Bass, Baked Goat Cheese, Grilled Salmon

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Service: Dine in Meal type: Dinner Price per person: $100+ Food: 5 Service: 5 Atmosphere: 5

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