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"Quality has gone down hill so much. Chicken was dry. Hard bits of rice. My guacamole looked nice and gross like it was days old."
Phone: +19733526412
Address: 1131 US-46, 07054, Parsippany-Troy Hills, US, 07054-2101, United States
City: Parsippany-Troy Hills
Website: https://locations.chipotle.com/nj/parsippany/1131-us-highway-46
Monday: 10:45-20:00
Tuesday: 10:45-20:00
Wednesday: 10:45-20:00
Thursday: 10:45-20:00
Friday: 10:45-20:00
Saturday: 10:45-20:00
Sunday: 10:45-20:00
Dishes: 0
Amenities: 2
Categories: 5
Reviews: 186
Our family of 4 went there to an early dinner. A very dirty restaurant. All tables were very dirty. I had to clean a table so we could eat. When ordering food, I asked the employee what kind of steak is the new steak. He answered rudely to his steak. She was literally food on the plate. Needed napkins and forks or spoons, but no standings available on the counter. All were empty. I told an employee about it and no one came over 5 minutes. While my food got cold. Instead of filling empty containers, he gave only one to each of us. The food was bad too. The guacamole was gray, the chips were almost burned, and the chicken in the Burrito shell was very hard to chew. I don't know how this can be allowed in a franchise business or business. Terrible service. It won't be back.
Apparently under reconstruction, however nothing's indicated on line. When you walked in no food was visible within display cases. Myself and several others walked in, and immediately walked out. I could only ascertain this location was only processing on line orders but walk in service wasn't available. Additionally, none of the staff took any initiative to advise walk- in customers on how best to obtain an order.Just saying, lots of revenue lost durning a remodel. Unless of course this is the new Chipotle business model. The restaurant chains revenues must be so solid, turning away potential large numbers customers is of little concern.
I was compelled to write this review. We went for lunch today and for the last time! I have never seen the most dirty restaurant ever anywhere! Tables and chairs were dirty. I think almost puked looking at the dirtiness of this place. No one is bothered to clean after the lunch rush. It was empty when We went there.It seems floor hasn’t been cleaned since ages.Coming from restaurant background myself manager should be taught how to run the restaurant properly . Seems manager doesn’t care either let alone the staff. Shame on chipotle!
Terrible customer service experience. My friend and I went into the restaurant at 9:30 and they informed me that dining in was no longer available. Yet, the restaurant is scheduled to be open till 10. I wanted a bowl, and since I couldn't eat in the restaurant the employee essentially gave me no option and told me I'd need a lid, the food gets disgusting when a lid is placed over it, and therefore decided it'd be best if we took our business elsewhere. Won't be going back.
Quality has gone down hill so much. Chicken was dry. Hard bits of rice. My guacamole looked nice and gross like it was days old.
