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"I ordered a cool wrap with fried chicken in it yesterday evening. Unfortunately, the wrap had very little chicken in it. I called the store today and they requested that I bring back the old wrap in order to receive a replacement. I was not looking for a free meal, I simply wanted what I paid $8.00 for. I have previously worked at a restaurant and understand the importance of customer service, so I explained that I was not able to bring the wrap back at the moment. This level of service is not typical of Chick-fil-A, and because of this experience, I will not be returning to this store."
Phone: +12059872244
Address: 2000 Galleria Cir Suite 158B, Hoover, United States Of America
City: Hoover
Website: https://www.chick-fil-a.com/locations/al/riverchase-galleria?utm_source=yext&utm_medium=link
Monday: 11:00-19:00
Tuesday: 11:00-19:00
Wednesday: 11:00-19:00
Thursday: 11:00-19:00
Friday: 11:00-20:00
Saturday: 11:00-20:00
Dishes: 5
Amenities: 1
Categories: 2
Reviews: 785
I ordered a cool wrap with fried chicken in it yesterday evening. Unfortunately, the wrap had very little chicken in it. I called the store today and they requested that I bring back the old wrap in order to receive a replacement. I was not looking for a free meal, I simply wanted what I paid $8.00 for. I have previously worked at a restaurant and understand the importance of customer service, so I explained that I was not able to bring the wrap back at the moment. This level of service is not typical of Chick-fil-A, and because of this experience, I will not be returning to this store.
