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"Always delicious ?"
Phone: +17864221500
Address: 1600 W 49th St, Hialeah I-33012, United States
City: Hialeah
Website: https://www.chick-fil-a.com/locations/fl/hialeah-westland
Monday: 06:30 -22:00
Tuesday: 06:30 -22:00
Wednesday: 06:30 -22:00
Thursday: 06:30 -22:00
Friday: 06:30 -22:00
Saturday: 06:30 -22:00
Dishes: 3
Amenities: 7
Categories: 5
Reviews: 729
This review is strictly about a scenario we witnessed.We walked in for lunch and had to wait to order. There was a young man waiting for his food and one woman ordering in front of us. There was one cashier at the register and the rest of the employees were in the kitchen or dealing with drive through (over 10 staff members).We ordered and went to stand next to the young man who was already there when we first walked in. An older gentleman kept grabbing orders and walking them to their respective tables. Probably 4 different orders were taken by him to the waiting guests who were seated.Meanwhile a young associate, hispanic with black hair, stands on the other side of the counter in front of us. The young man, who by now had been waiting well over 15 minutes spoke up and asked why has he had to wait so long for his food. The young woman mumbled something and the customer then asked, I thought ordering on line would have my food ready by now, why am I having to wait so long? The young worker, instead of addressing his concerns or apologizing, turned around and ignored him.We spoke up in his defense and explained to her that ignoring a customer 's concern is never the right thing to do.At that point she spoke up in very broken english and said they were making the sandwich in the back. This was said with attitude and a terrible expression on her face. She did not even offer an apology or a drink or anything.Hialeah is a special place. But it behoofs Chic- Fila to make sure their employees are trained and that they follow protocol. Chic-Fila is known for their hospitality and treating customers with respect. That was NOT what we witnessed yesterday.This incident occurred Saturday Jan 13th in the afternoon around 3 or 4.I felt so bad when we were given our order and the young man was still standing there waiting for his sandwich. Unless they were killing that chicken and removing its feathers, noone should have to wait over 20 minutes for a chicken sandwich at Chic-Fila. That employee is doing Chic- Fila a disservice (too bad none of us noticed her name)
This Chick -fil-A doesn't have a drive thru it has spaces where you park and they come to take your order and bring your food it's super convenient. I like this system better. Will be going back.
Okay I do not eat fast food, but my daughter loves this place! So I take her from time to time. I can say that customer service is always great and food comes out fast and hot!
Thank you!! Ladies Sooooo much for friendly service and with a SMILE ?. A little barrier BUT!! Understanding ?? Gracias
