1 /5
Rating
★
Sadly I was very disappointed. Our stay was part of a Charming Escapes gift voucher,given as a Christmas gift. We also booked an additional night at a cost of £140 as our break was part of a birthday celebration. Unfortunately, our room did not live up to our expectation. The room was tired,dated and in need of a bit of tlc. The mattress sagged to form a W but to be fair when reported the following morning despite being told Oh. we put a new mattress in there last week the mattress was changed, still not new and quite worn but better than the first. The room is to the front of the hotel and despite the village being very quiet with just 2 pubs a general corner store it would appear to be a cut through at night with heavy vehicles travelling at speed down the hill and headlights illuminating the room at night. Be aware that the hotel close up in the evening if they are quiet and the front door is locked as early as 10pm you then require a code to gain access. The Internet is very poor you will have no reception even standing just outside the front door therefore will be unable to ring the emergency numbers displayed on the front door. To be fair, the standard of the rooms appears to vary greatly, with some having been upgraded,some of the out building are nice. We queried our bill as didn 't feel the room was of a standard meeting a cost of £140 to be told you booked through Charming escapes,take it up with them we don 't get a fraction of the money you pay We were made to feel like second class citizens due to this and feel we were given a very low standard room. The hotel tariff for a standard double room is £90 if I was on the TV programme 4 in a bed I would have said £50 per night was being generous. Previous reviews of this same room had reported an issue with the door handle and ability to lock the room, this had still not been rectified. If you are just looking for somewhere to hang your hiking boots to dry, it would be OK . I would not stay at this hotel again. Sadly it has so much potential and luckily we had a great evening at The Devonshire Arms just across the road. What a difference. It feels as if the staff at The Chatles Cotton have given up.