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"Good food and even better tequila! If you are going to absolutely recommend getting chips with fresh guacamole. Your food is definitely authentic and not overpriced."
Dishes: 12
Amenities: 7
Categories: 5
Reviews: 1064
Absolutely terrible customer service! I have never, in my entire life, left a poor review for any business, but I cannot let this go. Management did nothing but blame others and still owes me money for food I did not receive in my takeout order. After two weeks of trying to get a refund on the appetizers not put in my order, I decided to leave this review. It was a poor experience from the very beginning. On 9/16, I ordered a takeout order online via the Casa Vieja website. I ordered at 5:46 and was given a 15?25-minute wait time. A friend of mine arrived at Casa Vieja at 6:15 to pickup the food. She checked in on the food multiple times and was told it would be ready soon. Finally, after 25 minutes of waiting, they realized the order was never submitted and they frantically submitted the food order to the kitchen. Apparently, the online order came to the iPad which they forgot to check. My friend overheard the manager telling an employee (in Spanish) they missed the order on the iPad and to put a rush on the order. What he did not realize is that my friend speaks fluent Spanish and understood everything the manager said to his employee. A little annoying, but mistakes happen. It would have been nice if they offered an apology for the wait and error, but admitting fault is not how this manager chooses to run his business. At 7pm, the food was ready to go. When my friend arrived with the food, it was missing two appetizers. I called the restaurant to let them know we were missing part of our order and wanted a refund on the missing items because we were not driving back to the restaurant. I was told only the manager could help with the refund and that he was not available. The person on the phone left my name and number for the manager to call me the following day. I did not receive a call the next day, so I called the restaurant back the day after (9/18) and spoke with the manager. He explained that he did not have my money and that Menu Star (a third-party vender they use for online orders) had my money. The manager assured me he would call Menu Star and initiate the refund and then call me back, but the refund never occurred, and he never called me back. I called back a couple days later and the manager insists that Menu Star called me and refunded my money because that is what Menu Star told him. He then said he would call Menu Star and then call me right back. Again, no refund, no returned phone call. This same exact scenario repeated two more times. It is now 9/30, two full weeks have passed, and I still do not have an apology or a refund for the appetizers. I will never return to this establishment, and they will never receive another cent from me. A properly run business would have never allowed this go on for two full weeks without a resolution. Do the right thing, Valentin. Shame on you.
Great location... if only the service and the food were almost as good. It seems that every time this restaurant changes its name, it also reduces its quality of food and service. It has gone from a very good place with good drinks specialties to a place where no one in their right mind would patronize. This is natural unless they are a player and like the 'Kanze' a decent meal. This coupled with the waiter who doesn't ignore you (they are usually), treat you rude and make comments in Spanish about you. Newsflash... some of us Americans also speak Spanish... and REALLY don't appreciate your waiter comments. Too bad to see a once decent restaurant so far.
I had the tres enchiladas there and it was absolutely delicious. I'm not a drinker but I did have a non-alcoholic pina colada and it was tasty. And my sister and her roommate had Margaritas there and they were delicious well I think the word they use was holy cow that strong. So they don't really cut down their liquor in their drinks and the service was quite excellent!
Cream on the bar for a lunch. Great food, great mood and excellent service. Numerous tequilas at their full bar. The usual Mexican fair and then some! Several mol dishes and very generous portions for the lunch menu. Anyway, back for dinner.
Good food and even better tequila! If you are going to absolutely recommend getting chips with fresh guacamole. Your food is definitely authentic and not overpriced.
