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"Woman who owns this place is horrible! Rude is an understatement. Demands you go to ShopRite get cash so ?no tax? And don?t ask her to write on the cake. For a gender reveal she wrote DO Date, instead of Due Date and then argued about the spelling refused to fix it or give a refund. Based on the reviews how is this place still in business?!"
Dishes: 0
Amenities: 2
Categories: 3
Reviews: 5
Ordered via doordash and came to the store with my 4 and 2 year old sons, excited to get ice cream. I was told there was no order, and the older lady running the store had ME call doordash, instead of honoring my order and sorting it out with doordash later (I showed her email confirmation of my order). This process took 20 minutes with my usually rowdy sons waiting surprisingly patiently. Doordash noted the noncompliant store and issued me a refund with additional credit. I decided to reward my boys and buy a pair of flying saucer ice cream sandwiches. The lady proceeded to grab them with her bare hands to give to me, and then had the gall to charge me double the listed price. I told her she is overcharging me, and she said if you don't pay that, you can't have it. I refused and she withdrew the saucers from in front of my boys' faces. I told her off and promised her a bad review (so many of them already), then treated my boys to coldstone. I just hope the place shudders so others don't continue to have bad experiences.
Honestly always have had a bad time here, the first time I ordered from here through Uber eats for pickup, my mother also wanted an additional cone, coming in I was told there was a 10$ min fee on card. Having no problem w that I told the women working the counter I would run to my car and grab the cash, she demanded to hold my credit card in the meantime so I can grab the cash. Please note at this time she hadnt even made the ice cream so there was no reason for her to hold onto my card. Just now I ordered a sundae dasher via Uber eats for delivery and I get a call from my driver witb the old lady stating such a product didn?t exist and that the price was wrong. I simply asked her to cancel as it?s not my fault this product is listed on the app.
I ordered an ice cream cake and candles for my husband's birthday through Door Dash. My driver called and said that the lady at the counter at Carvel would not give him the cake because the order hadn't been received and paid for although I received a notification on my end that payment had been processed. When I called the Carvel store a lady answered and then I believe just put the phone to the side because I could hear what was going on in the store but she wasn't responding to me any longer. When I called back it went straight to voicemail.
The lady that works hear is quite the character. She can be rude, but is fine as long as you don?t try to use a coupon and don?t make a snarky remark when she points to the tip jar. If you ask for a sample, you?ll need a magnifying glass to see it (since it is like a half filled spoon, the smallest spoon you?ve seen in your life). Ice cream is very good!
Woman who owns this place is horrible! Rude is an understatement. Demands you go to ShopRite get cash so ?no tax? And don?t ask her to write on the cake. For a gender reveal she wrote DO Date, instead of Due Date and then argued about the spelling refused to fix it or give a refund. Based on the reviews how is this place still in business?!
