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"Coffee is still OK, staff always polite and friendly, but the Muffins seem to have shrunk and are dry to the point of stale."
Phone: +441744610300
Address: 1-3 Ormskirk St, WA10 1BH, St. Helens, United Kingdom
City: St. Helens
Monday: 07:00-18:00
Tuesday: 07:00-18:00
Wednesday: 07:00-18:00
Thursday: 07:00-18:00
Friday: 07:00-18:00
Saturday: 07:00-18:00
Sunday: 09:00-17:00
Dishes: 3
Amenities: 8
Categories: 5
Reviews: 1254
As a regular in this Nero, I have seen a few staff changed over the years, but it must be said that since Emma has taken over as store manager the store is impeccable. The service is fantastic, the shop is spotlessly clean and the coffee is perfect and beautifully made. She always makes an effort with the customers and gets to know all the regulars, and even if you're not a regular she does her best to make you feel welcome and have a pleasant experience and it would seem the same is rubbing off on the new recruits too which is good to see. Her and Lauren are a credit to the store and it's good to see fresh friendly faces behind the counter too and I look forward to getting to know these people too. I always look forward to my coffee here and will for years to come.
After years of pleasant and nice service this particular branch is on a downward slope. There seems to be an attitude crept in among the staff and it seems to be stemming from the manageress. You can put one maybe two visits down to her having a bad day but when the scowling looks and eye rolls become more frequent you begin to take it personal. Slamming spoons onto the tray and purposely putting an obscene amount of cream on my drink was pettiest thing I’ve ever seen. But it seems recent reviews suggest it’s not us that has had issues. So there’s a problem somewhere. If she doesn’t like customers or money into the till then maybe she should consider a different career path.
Went into the cafe to get sugar for coffee about to be bought other friend had a coffee from a different place but only took 2 sugars because I was going to buy something workers started giving us glaring looks walks towards us raising her voice saying are we buying anything at this point I didn’t want to buy anything because the way we where greeted in a rude not well mannered way so I said not buying anything now and she continues to walk away saying “this is not a charity” all because we where getting sugar ready for are coffees and could not even get it at the end because we felt highly unwanted and uncomfortable.
Been coming here for years,it's dramatically gone down hill now the place needs a good clean dirty cups left on tables.Floor and tables grubby.The staff very slow can wait upto 15 minutes for a cuppa even on slack days.
Coffee is still OK, staff always polite and friendly, but the Muffins seem to have shrunk and are dry to the point of stale.
