Cafe Jannetta - Table reservation

Always a visit to Jannettes, each time through in St Andrews/East Neuk. With an incredible range of ice-cream flavours/sorbets, always yummy. However, I felt incredibly embarrassed with, I think it was the Manager speaking about myself/family, with a fellow colleague, with regards to an incident which happened the previous day. Was with my dad, who wanted to buy my 3 children an ice-cream. Opted for one scoop, which from memory was £2.80. They lady asked my dad if he wanted sprinkles and he said yes. Total bill came to £11.? My dad say, eh? That can’t be right? My dad asked to speak to the Manager. She stated that is was 70-80p, can’t remover exact figure, per ice-cream. My dad said, i am no prepared to pay for that, for a splash of sprinkles. She explained, this wasn’t only down to the cost of sprinkles, that they had overheads. Well, yeah, so does every business. I understand if you ask for a chocolate flake/sponge or wafer then it will be extra, but, I feel that a splash of rainbow sprinkles, this is just ridiculous. Maybe my dad should have queried this, but I guess, he is old school and thought maybe 10-20p extra. So, the lady kindly repotted them and kids were happy. We returned the next day. My partner brought the kids first and I joined them 15 mins later, after running an errand. I went to order an ice-cream. Next minute, I spot the same lady, go over and start telling a colleague, and the two of them are starting at me, proceed to an in-depth conversation looking over at me, 3/4 times, with a disapprovingly look and her colleague looking stunned. I challenged the lady and she said she was telling her colleague when to go for her tea break. I said, I don’t believe you. I then asked my partner to let’s go and we got the kids and left. The whole shop looking and wondering what on earth had gone on. So, basically, I don’t mind them talking about the incident, but at least, have the common decency and respect not to do this right in front of me and while I am in the shop. I had the guts to return and spend our hard earned cash in your shop, again after the initial incident, but certainly not coming back.

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We have loved visiting Jannetta's when we were staying in the area and looked forward to another visit. Unfortunately, we weren't aware that it's now a takeaway with some seating and a menu that you have to scan (using dodgy 4G as we couldn't see a password for the WiFi). I've just read recent reviews and the manager's response to each one and I can see that the vast majority still love it, but, for us, it was disappointing to see the full menu and proper crockery missing. It's all takeaway cartons, no pots of tea, cream scones, chocolate bombe ices, or spectacular sundaes. The staff are friendly and helpful and the ice cream range is great, but it's not what it was so, sadly, we'll not be rushing back.

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This ice cream shop was a delight. My grandchildren could not believe their eyes at all the flavours. There was a queue to get served but we expected that so not a problem for us. The ice cream was delicious and so many flavours and toppings to choose from. They also sell ice cream cakes something I have never seen before. Small cafe area also but we had all ready eaten but it looked to be busy.

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We recently visited Jannettes after coming across it on trip advisor. Staff were very friendly and informative. We felt that all allergies were catered for well and taken seriously. There was lots of variety for dairy free/ vegan customers too.

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Never had Gelato before coming here but heard rave reviews, absolutely incredible. So many flavours, absolutely gorgeous taste and nice place to be. Stunning!

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