Burger King - Table reservation

Due to heavy traffic stopped by on our way to the theatre in Bury St Edmunds. Tiny restaurant only three tables. Waited to get served, pleasant enough member of staff, although harassed at trying to serve counter and do drive through. Another staff member kept popping through with a headset on, but then disappeared. Waited about 15 minutes and was then informed my card payment hadn’t gone through as ‘the internet had crashed’ and apparently ‘is terrible’ at the premises. Tried again only for machine to show declined. Asked for cash, luckily I had some. Next customer was told cash only, followed by further customers tendering cards! Food finally turned up after 20 25 minute wait. While waiting I attempted to log onto BK’s website to leave feedback only to discover I needed a store number and I had no receipt. Once food arrived had to bolt it down to avoid being late. As we left the car park I realised I still had no receipt. I will be checking my credit card transactions carefully to make sure I’ve not been charged, although with no receipt and paying cash I’ve got no hard proof if it did go through. This morning searched BK website which doesn’t even show this branch as existing, only the new leisure park location!

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I would comment on the food itself, but it appears that the staff start closing up before they actually close. Despite the opening hours being listed as 10am-10pm, I was turned away at 9.45pm as they had closed the kitchen. When catching up with my family the following day, they reported that at 9.20pm the majority of the place was coned off and they were turning people away. My parents also reported that, although they got their food, the hot drinks machine had been turned off just after 9pm. Since there isn't anything else to eat here when staying at the travel lodge I went hungry. Surely you should still have full service up until 10pm? Disappointing.

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Ordered a double bacon burger meal, got 2 burgers ,half an onion ring, no tomato, a tiny bit of limp lettuce and a small square of bacon you had to hunt for. Surely its against the law for it not to look something like the picture? Also the sanitizer was water :o runny and no smell.

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Good social distancing very clean staff friendly and well trained food was hot and large order was correct.

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Great service. Food was lovely and the manager goes above and beyond for her staff and customers....

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