Boston Pizza - Table reservation

Went for a late evening dinner last Saturday. Arrived to a nearly empty restaurant and we were told there was a 20 minute wait to be seated. We just about left in disgust but then soon realized they were very understaffed trying to do their best. As we waited to be seated, many more customers arrived and several with very large numbers in their group, several skip the dishes drivers also doing pickup orders also crowded the front desk. Finally our name was called for a table for two and we were seated. We were greeted by a friendly server who apologized for the wait and took our drink and food order. We were checked on quite often and despite being understaffed our food came out fast, fresh, hot and delicious and the beer was nice and cold. What really bumped up our experience was this server who we later found out was actually the assistant manager Alicia. It was defined a stressful and busy night yet she took the time to check on us and have a nice conversation as well. She was doing an excellent job delegating, checking on customers, helping out everywhere and getting things moving along. We generally do take out and wanted to make sure we took the time to comment on our experience we received by Alicia and wouldn’t hesitate to dine in again if we see her. Great job Alicia and to the staff working that evening.

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First impression wasn’t that great, they were understaffed and we waited a long time (40+ min) to be seated. We ended up being seated in the lounge with children. We weren’t impressed, but we were hungry so we made the best of it. The server Tony redeemed the experience. He was absolutely amazing and single handedly bumped my would be 2 star review up to a 4 star review. The cook staff need some recognition as well, because all our meals were tasty despite how busy they were.

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Busy group today after a hockey tournament but the servers here really hit it out of the park. They were great with the kids and everyone had a great time. Food was really good (you can't go wrong with the spicy perogi pizza), and they actually had decent beer! Great choice if you are in thr area! Highly recommended.

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Ordered dinner for pick up and unfortunately got the wrong pizza (tropical Hawaiian instead of tropical chicken . Spoke with Keith who was manager on duty and he credited the correct pizza and was so friendly, professional and just great to deal with! Thank you BPWG, doing a great job! :

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