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"Have been several times before but will not be going back. food poor. service poor. No wonder there were hardly any customers. It used to be good, but a shadow of its former self..."
Monday: 12:00-00:00
Tuesday: 12:00-00:00
Wednesday: 12:00-00:00
Thursday: 12:00-00:00
Friday: 12:00-00:00
Saturday: 12:00-00:00
Sunday: 12:00-00:00
Dishes: 21
Amenities: 15
Categories: 5
Reviews: 3327
I booked a table for 12 people for a family meal, we came all the way from Birmingham to eat here. When we arrived there was confusion with regards to seating as the had overbooked. The took up stairs to a table of us, we...informed them that we needed 6 more seats as week booked a table for 12. There was a family sat on the table next to ours and the staff interrupted their meal and moved their table so they could add our additional tables, both my family and the other family were forced to help move the tables around in order to take a seat. Following on from this we sat for over half an hour before anybody offered us menus or drinks. We had two waiters one boy who was extremely polite and the other seemed as if She didn’t want to be there. Some of the guests at the mean where asking the female waitress about the dishes as the menus where lacking in information for example it wasn’t clear if the sausage was pork of beef upon asking here there questions she responded with a lot of attitude and shrugged her shoulders in order to answer question. Eventually we order all our food, we waited for over an hour for the food to arrive , the food was extremely over cooked especially the pizzas and the calamari dishes. I ordered lamb ribs these did not arrive to the table We complained to the waiters and they advised us that they would speak to their managers and see what they could do. After waiting a further 20 mins to speak to anyone, we asked if we could speak directly to the manager in which they sent the same female waitress back who pretended she was the manager. She apologised for the delays with our food and explained there was only one chef working and they are extremely busy (we was seated in a room upstairs so we couldn’t see how busy it was downstairs) she advised me my food would take 5 more minutes... 20 mins later still no food so I asked the waiters is a can cancel my food or get some kind of compensation for the 2 hour wait and he said he will speak to his manager. Finally my food arrived until over 2 hours later after everyone had finished eating and was ready to leave. The food had no flavour at all and the entire meal was dry and overcooked. I then asked the waiter to get his boss as by this point we Where all extremely unhappy with the service and food and the waiter returned saying his boss is busy but they will remove my food from the bill but they can’t do anything about everyone else’s food. So as we are paying we notice there is a £15 service charge and to our understanding this is not compulsory to pay and due to the poor service and bad food we didn’t one to pay that charge so we asked for the to be removed from the bill. The waiter went and came back with his boss (a completely different person to before claiming to be the manager) he told us we had no choice but to pay these extra chargers , we insisted that these were waved due to our experience in which he then began to become very aggressive raising his voice which scared our kids into crying. He was being extremely rude and saying things about us saying how we didn’t spend a lot of money in the shop and he could have taken another booking instead and they would have paid £200 more and being extremely condescending, we mentioned that we understand the wait because they only had one chef (as we where told by the fake boss earlier) he began to get extensive angry and raise his voice further saying that they have 3 chefs and the other member of staff where lying he then persisted to shout as his staff in another language) . This was by far the worst experience I have ever had eating out.
I've been going to this restaurant for 2 years, we've tried all the others in Nottingham and this one was the best until my last visit. We have noticed that the quality of the food has been lowered and now the amount of meat on your... plate has now only decreased to be replaced by bread! I'm not sure if it has recently changed ownership but you don't see the same staff there on different occasions? Current staff was more interested in chatting another new waitress. If the owner liked, we would look out the window at Tipoo and see how many guests there were compared to just the two of us here. Unfortunately we will not be returning which is a shame.
I have eaten at Bosphorus twice, prior to previous ownership, it was excellent good food and excellent service hence 3 visits. Under the new ownership, my recent visit was terrible. Poor quality food and lousy service. You lost the property. Won't go again.
Food has no taste also serve is terrible waste of money restaurant stuff looking tired or somting never try to ask How's food or anything also ask 3 times for water nd sauce food is below average
Have been several times before but will not be going back. food poor. service poor. No wonder there were hardly any customers. It used to be good, but a shadow of its former self...
