Blacks Burgers - Table reservation

Standards dropped massively both in service and food. Not sure if there’s been a change of ownership but we didn’t recognise any faces in there back from the early days. We used to come here weekly. We even have our own Blacks Burgers T Shirts! Really not sure we’ll be back unless reviews improve. A few groans ; overcooked chicken, really tough! the bunless option used to be good but it really felt like the bottom of the bag dregs. weird powdery banana gelato inedible. lady that took our dessert order decided to have a sit down after taking the order. So, 15mins went by so we had to ask someone in the kitchen to follow it up. The gelato came and then we had to wait another 10 and ask again about the brownie. Another lady finally completed it whilst playing on her phone (wow, hygiene) we were one of 3 tables left in the restaurant. I saw another person complaining about service levels and others looking around for someone to bring them food which was saw waiting for some time.

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Service for takeaway collection was abysmal. Ordered at home and husband went to collect at the given time >45mins after the order v early evening). He arrived to find the order hadn't even been provided to the kitchen to start. Had already picked up kids food from elsewhere, so theirs got cold and spoiled whilst Black's caught up with the order. My husband asked for a partial refund to account for the other ruined food and additional parking he had to add to accommodate the delay, only to find the staff member shrugged without apology) and said well we're only 10 mins late. No acknowledgement we'd ordered a hour before! Food was good, but this experience and rude attitude has put me off returning.

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Went here with a my son and his friends to celebrate his 10th birthday . They got us a nice big table and managed to seat 10 on one table near the neon's which the kids enjoyed taking pics off ! . As you can imagine lots of varied burgers were ordered , minds changed and then rechanged but the young lady serving us took it in her stride. The food came out in good time and everybody tucked in and enjoyed . We had some in the group that had special dietary requirements and they accomodated us . Special thanks to the manager or owner who gave us the free brownie and milkshake for my son.

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The food was excellent and we felt that all the staff were spot on. Many thanks for a lovely evening. I will say it was the best burger I have had in some time. Would highly recommend a visit.

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Been going here for years. The burgers are amazing! I also can’t get enough of the Korean wings. Would always recommend.

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