You will maybe be redirected
"Good if there aren't many possibilities! Excellent but delicious!"
Phone: +18187541019
Address: 100 Universal City Plaza Space #151, 91608, Universal City, US, 91608-1126, United States
City: Universal City
Website: https://www.benjerry.com/citywalk
Monday: 11:00-20:00
Tuesday: 11:00-20:00
Wednesday: 11:00-20:00
Thursday: 11:00-20:00
Friday: 11:00-21:00
Saturday: 11:00-21:00
Sunday: 11:00-20:00
Dishes: 15
Amenities: 5
Categories: 5
Reviews: 155
The location is great and ice cream was tasty but the customer service was awful. We felt very rushed by the girl working afternoon shift on Dec 30, 2022. Yes, I'm going there. I've been to other locations where the atmosphere was much more welcoming. Heck, even the other guy working with her had a better attitude. Tone was snappy and super rushed.. I'll stick to other locations. There's way more to do at City walk than get ice-cream served with some ATTITUDE. I hope the staff is better trained on customer service to avoid this again.
Ice cream was great. Like many reviews on this page, the service was terrible. Went in on 5/14/23. I asked if they also sold pints since this location is listed on the main Ben and Jerrys page as selling them as take out. A simple oh no, sorry would have sufficed but instead got a snappy and rushed tone from the girl serving the ice cream. Not worth my time
Socially inept staff. Watching the staff interact with customers was truly painful. Whoever hired these people should never be allowed to pick new employees ever again. Genuinely felt bad for all involved.
What more could I say excellent ice cream and great service. We got Strawberry cheesecake very good and enough for two.
