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"everything was average. the steak was okay, but I'll eat the next time differently. you chef needs to teach how to cook a good steak. food: 3/5"
Phone: +14197475300
Address: 1023 N Lexington Springmill Rd, Canfield, Ohio, 44906, United States
City: Canfield
Website: https://restaurants.applebees.com/en-us/oh/mansfield/1023-n.-lexington-springmill-rd.-89054
Dishes: 4
Amenities: 5
Categories: 5
Reviews: 182
Went there for my Mom’s birthday. Watched 4 tables come in after us…order…get their meals…eat and leave and we still hadn’t gotten our dinner. I got up and tracked down a manager who said she would go look for our meal. A few minutes later the server brought our meal where the steaks were well done and were suppose to be medium and everyone‘s food was lukewarm or cold. By this point the server was flippant with her apology and went and got the manager who gave no real explanation. She asked if we wanted our meals remade to which we declined and said we would go somewhere else. The manager then tells us she’s going to “take care of our meals for us”. The meals that took an hour and a half to come cold and we didn’t eat. We then went to O’Charley’s who when they found out what happened to us they insisted on providing an app and dessert on them to make up for Applebee’s poor service. My recommendation to all is keep driving right past Applebee’s to O’Charley’s where they care about customer experience.
the waitress also asked me to check my sirloin whether it was cooked to order. I did it and it wasn't, she apologized immediately and asked me if she could get me another one. After a few minutes, the manager brought me another sirloin and asked me to check him. I did it and it was cooked to order. for me this is an extraordinary service. food: 4/5
ordered a Togo order. one of the articles was a double cheeseburger. when it gets home to add mayo and all that. the burger was literally one burger in half cut. he called the manager and said, "how should it be sometimes, the burgers will be deformed." no, that was clearly a burger cut in the half
eating was great, but had to wait half an hour for eating that was only complaining, mgr favored meal due to waiting, service was good different.
everything was average. the steak was okay, but I'll eat the next time differently. you chef needs to teach how to cook a good steak. food: 3/5
