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"Amazing food and service every time. Would highly recommend."
Phone: +441618391929
Address: 47 King Street West, Manchester, United Kingdom
City: Manchester
Website: http://www.47kingstreetwest.co.uk/
Monday: 8-23:00
Tuesday: 8-23:00
Wednesday: 8-23:00
Friday: 8-1
Sunday: 10-21:00
Dishes: 3
Amenities: 9
Categories: 5
Reviews: 2067
Evening from hell with follow up Facebook abuse.. Me and a friend booked this restaurant for a hen do. When we arrived we waited for a while before being shown to our tables the restaurant somehow thought it acceptable to put of us on one table and on another, which was never outlined to us before our arrival they said there was nothing they could do as it just wasn't possible to sit on the same table despite the fact the manager (Barry) had told us when we first enquired they could seat on one large table. These tables weren't close enough whereby one table could interact with another and left the bride to be having to spend time going from table to table which was really not ideal. Had we been told that we couldn't all sit on the same table initially we never would have chosen this restaurant. I should also mention that not once did the manager apologise for this massive inconvenience but quite the opposite, he very rudely told us we had never specified we wanted to be seated together which I found absolutely ridiculous. As if that wasn't bad enough the restaurant brought out starters for girls who hadn't arrived yet which were left to go cold and they refused to heat them up once they did arrive, poor service for a restaurant I expected so much more from. Also watch out for the sneaky supplement they add onto your bill without explanation, with being a large group we had to give the restaurant our food orders early and at no point between our initial booking enquiry to actually sending them our food orders was any mention made of a supplement for any courses. After a heated discussion between the manager and ourselves he eventually reluctantly took this off our bill. All in all a very nice meal absolutely ruined due to the shockingly bad customer service, I won't be returning and wouldn't recommend this place to anybody. What I would recommend is a people skills training course for the manager who I found to be very rude and arrogant towards not only his customers but also towards his team of hard working but very unorganised staff.The manager of this restaurant seems to think it ok to publicly abuse his customers on a public forum, check out responses to Facebook reviews and how he treats paying customers before deciding to set foot in this place. I should mention we were never told about the no confetti policy' either in our correspondence or upon arrival.
We have often passed this restaurant enough on the way to more exciting places. It is a strange place that specializes in tea in the morning and in the afternoon. Great window seats to watch cars and people. 47% of the food makes it reasonable, but the food was more than that, it was delicious. Service was great, with a mistake. Cocktail served in a cracked glass they knew! I'm still here and I'll come back. Clean plates round.
Been 3 times earlier and always enjoyed it especially this time we visited when we went on a deal! 47% of our bill made our evening extra. Service was good, staff very attentive, food good and so central for an evening in the city.
Four of us had the deal three courses with prosecco. The food was excellent with good sized portions and the service was attentive whilst non intrusive. Highly recommend
