1 /5
Média de Avaliação
★
Chips were good, hot crispy, etc, though less than generous in portion size. They don 't know or don 't want to know that if you use a microwave to heat a beef mince pie the pastry will become gooey translucent. I left all the pastry for it was inedible. When I pointed this out to the staff they first ignored me then became verbally abusive, toild lies about not using the oven as an alternative, because it would take hours [sic] to heat. This is nonsense. I was polite requested a gesture on their part but this was repeatedly ignored, but I kept reminding them politely of their responsibility to compensate me for serving inedible food. The unresponsive staff morphed into verbal abuse mode, adding an absurd claim that 30 years of working in the industry meant that they knew how to cook. All this means is that for 30 years they have been doing it all wrong. I told them that I would go online with this issue. Only then did they budge belatedly grant my request for a gesture/compensation: I had £2 knocked off the bill but still left with a sense that these people are arrogant and have no sense of how to deal with a legitimate complaint in a fair polite way. Once they escalated the abuse, the entire room of customers could hear witness the situation