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"The restaurant is an elegant place to dine. Sharon and all the staff made sure we had a great time. Thank you to all, we hope to come back again soon."
Telefone: +441582698888
Endereço: Luton Hoo Hotel, LU1 3TQ, Central Bedfordshire, United Kingdom
Cidade: Central Bedfordshire
Pratos: 20
Comodidades: 25
Categorias: 5
Avaliações: 2962
Had been here several times for Afternoon Tea which was great so decided to go for dinner to celebrate our anniversary. On arrival we were asked if we would like a drink and shown to a large public room where it was just us which was surprising for a Saturday evening. Lovely ambience and our table was overlooking the grounds and we were spied upon by a gorgeous peacock. We found the menu very disappointing. Limited in choice. The rolls offered were hard, and it was served with I think truffle butter which we did not like. We decided not to order a starter and went straight to the main course. Apart from Lamb there was no other meat. My husband ordered this and I ordered the Turbot. The lamb was tough and he ended up leaving most of it. My fish was tasteless, but overall with the sauce was okay. I ordered the summer vegetables. These were raw and I could not cut them with a knife so gave up. For dessert I had the roast peach but this was okay but no wow factor. The meal seemed very brown!! Service was good but no-one checked if we liked the meal. I like the history and ambience of the building, but would not go back again for dinner which was very expensive and was certainly not worth it. Stars are for the ambience!
Really poor experience. It was our first time in this lovely restaurant but right from the start there were worrying signs. It took us 20 minutes to order a bottle of bubbles in the lounge bar. We then went into the restaurant for Sunday Lunch. Starters were good and well served. The roasts then arrived which were just about warm. No one came for ages to ask if the food was OK so we just ate it. We mentioned when plates were collected that we weren't happy but nothing much was said. We ordered the desserts and coffee at the same time. Coffee's arrived luke warm and the desserts never did arrive before our taxi came to collect us. We raised the issues with the restaurant manager who made a complete hash of dealing with our compliant. They did take some money off the bill but I wouldn't go back and I wouldn't recommend this place for the high prices charged the service doesn't match.
We were invited to Sunday lunch at this restaurant by friends and after browsing the reviews will admit to not looking forward to it at all. But I have to say everything was exceptional from start to finish. We were greeted by some lovely waiting staff and offered drinks in the lounge before lunch. Once we were moved through to the dining room the exceptional service continued. Five of us had starters mains and desserts all of which were beautifully presented cooked to perfection and tasted amazing ! The roast beef was beautifully cooked to pink perfection, as were the roast potatoes and vegetables. After lunch we decided to have coffee back in the lounge area to finish off our afternoon. Top marks to all staff involved in Sundays service ! Excellent !
To be told with precisely 26 hours notice that the Werner restaurant is to be closed and our booking moved to the Brasserie (which in our opinion is not at the standard, from both an ambience and menu perspective) is totally unacceptable. This was to be a 92nd birthday celebration with a guest flying in from Australia who wanted to host us somewhere fitting for the occasion. To say we are devasted is an understatement. So far I have had no return call from anyone in a position of responsibility to give me any suitable explanation. Now to see if somewhere else is available to host our meal with just 24 hours notice. Be warned it's one cancellation rule for us and another for them!
