Wagamama - Reservar uma mesa

Not good at all. When heading into the restaurant we were straight in and sat down at it didn’t appear too busy. We sat scrolling through the menus and decided very quick as every other wagamamas we go to, we are served within 5 minutes! We waited for 30 minutes and big groups of people had ordered, received their drinks and mains… After 40 minutes I decided to ask our server Micheal if he was serving us and he said 2 minutes. 5 minutes later he turned up after groups of people had paid and left!!! He then said that he’s sorry but he should have served someone before us in the first place but he came over because we called him over!! This is incredibly impolite and just making excuses for being slow when he was running circles round everyone else but us! He finally taken our order and we complained about service and he offered us a slice of cake which we kindly declined as we had a train to catch, we asked for drinks off and he said he would see about that. Mains arrived within 5 minutes, things appeared to be getting better… I then finished my drink and mains waiting for my side to arrive. Both of us had finished (20 minutes later after the mains arrived) so we felt so horrible but we had to complain again, and ask if we could cancel the side. Speaking to the kitchen they had simply forgot our order! Unbelievable: the manager tried to help us out by giving us my side for free and then knocked the drinks off. It then finished and it was placed in a take away box for us. We paid and left. Happy to say we will never make a return!! For a restaurant 50% full this was shocking, lazy staff and making excuses. (See photo for how ‘busy’ it was, but staff had plenty of gossiping to do).

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5 Stars for our waiter for the evening Casper. What a fantastic waiter with an unmatched charisma. Anything we needed, he was more than happy to assist with, at great pace as well, really adds to your evening when you feel appreciated by your server, so I want him and manager’s of this restaurant to know that we appreciated him. A delay on one of the meals is why this review is 4 Stars but Casper did all he could to help resolve this.

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Excellent food and great service from all the team as usual. We have been on numerous occasions and have been served by Charmaine a few times. A lovely chatty young woman who always serves with a smile. Love coming here

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The food as always was delicious but fantastic service from Chris who was quick to spot and resolve that our meals hadn’t been put ordered. Thanks for making our night so pleasant.

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Excellent service this evening by Nicolas in the Leicester branch. He has excellent customer service and made the visit even more enjoyable. As always, delicious food.

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