Todd English P.u.b. In Birm

The convention center recommends Uptown and Todd English PUB for before or after the event. (Hamilton in this case. It was Sunday at 5PM and we were in line for seating. No one in line except us had a reservation and our reservation was worthless--we needed to just wait our turn in the line and the line was not moving. We finally got to the front of the line because everyone in front of us left for other options or for no option. At 5:30 we were seated--we were the only ones seated and it was only because someone left their table. 50% of the tables were vacant but there were no servers and the hostess was doubling as a server. The staff was courteous and professional and the food, apparently the only option, a burger and fries, was good. We watched. The kitchen was mostly turning out just that so to go along and get along we ordered burgers and fries--not what we wanted. We also watched at least 75 people come and go without being seated or served. In business it is hard to get people to beat a path to your door , it is difficult for us to see customers turned away at the door. The convention center 's recommendation to come Uptown is a poor one--at least in this case.

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I made reservations for a table for 5, so that my party would be assured of a table, since we needed to be able to eat and then make it to the BJCC Concert Hall for opening night of Hamilton. We got there and were told by the host that while they could honor our reservation, we would need to wait at least 45 minutes before we could be seated, which would not work for us because we were on a time crunch, hence the need for a reservation. The manager approached in a pretty nonchalant way and told us that everyone had come in at once and there weren’t any tables. He said he was sorry, but it did not seem like he cared whether we stayed or not. Upon our leaving, one of my party overheard him complaining about the reservation site overbooking. That is not my problem, since we used this site believing we would be able to sit within a reasonable time and still make it to our show. We ended up giving our business to another restaurant close by who met our needs with a little wait time and much more expediency once we were seated.

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From the beginning the service was bad; however, it became apparent that they were very understaffed. Being in hospitality, I was understanding to a point. The food was disgusting…fish and chips were rubbery. The chicken strips were institutional frozen. Given that it’s connected to a Westin convention hotel, it’s clear they rely on a revolving door of conventioneers with no concern for repeat business.

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20 minutes after placing order found out enter we ordered was no longer available. It would

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Great place to hang out and eat before the symphony Be sure to get a reservation

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