Ting At The Shangri La

TING is inside a five star hotel. But their service at restaurant reception desk is really ONE STAR! Or even LESS. We booked afternoon tea 2 weeks ago. When I got there on time according to our reservation time, the whole restaurant was more than half empty. One of the girls at reception desk put us at the worst table in the whole restaurant. There is no view at all and close to the noisy hotel lobby. I then went back to the reception desk and politely requested to change a table has view or at least somewhere far from the hotel lobby. The same girl told us there is no other table available! I immediately pointed out a table which is available and can fit 4 persons (we are group of 4). She said that table is for SEVEN PEOPLE! And she can not give that table to us. I feel shocked and asked her how she can fit 7 persons at a table for 4! She said there is another 4 persons table next to the table can fit another 3! So her reason to refuse my request is 2 separate 4 persons tables, they can only give it to a group of 7 (I do not know who taught her math at school) and not to 2 groups of 4! Again, I am completely shocked by her explanation! This is the service we got at a very high end restaurant in a 5 star hotel! I was planning to have this afternoon tea with my family. It should be a wonderful experience. But after the girl gave me this rude and unacceptable reply. I completely lost my mood to enjoy this afternoon tea and my trust to the service from this restaurant. I decided to walk around by myself and try to find table for us at a more than half empty restaurant. Then I found out there were even table for 4 by the window and other tables for 4 away from hotel lobby! I then go back to the reception desk to request a conversation with the manager. The manager understood this was their fault and immediately said yes we can take that table by the window. If the restaurant is full, I can understand why we get a bad table. But the restaurant was more than half empty! When we got the bill, they even charged us 15% serving fee for the afternoon tea. With this kind of terrible and ridiculous experience, I do not understand what service I am paying for! I believe Shangri-La should kick them out. They ruin the Shangri-La brand image! Why 5 stars hotel can allow this kind of behavior inside their building! By the way, the manager knew what happened and she never showed up again to apologize to us! Please really be careful if you want to book an afternoon tea here. Please also checked online review before you book. There are many other persons’ 1 or 2 stars review about their service. I guessed this happened all the time. The overall review for this restaurant is only 3.9! I should really check the reviews before my family decides to book this one. There are lots of good restaurants and afternoon tea places in London. You always have many other options. DO NOT TRY THIS ONE unless you have other choices!

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Had a wonderful High Tea at Ting. The food and selections of non alcoholic sparkling and drinks are wonderful. Big thanks to Yemi for her warm welcome and hospitality at the reception. To Helga for going above and beyond in recommending and presenting all the food and drinks. Her knowledge of the food and drinks are amazing. You just have to trust her and you’ll have the best selections specially for the tea and drinks. The food is average. The window table is a plus. A memorable experience.

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Celebrated our anniversary with afternoon tea and it was an unforgettable experience! The panoramic views of London from our table were breathtaking. The tea selection was exquisite, and the assortment of sandwiches, scones, and pastries was both delicious and elegantly presented. The service was impeccable—attentive and thoughtful, making our special day feel even more luxurious. Ting offers a truly spectacular setting for a memorable celebration.

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i hardly understand the bad reviews for this restaurant. the food was fresh and delicious, the servers were kind and attentive and the views are incredible. although the food is on the pricy side, i do believe that you get your moneys worth. would recommend!

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Absolutely amazing view!!! We thoroughly enjoyes our visit, from service to food qialuty and obviously the great views, overall amazing visit!

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