The Westin Chicago North Shore

I had high expectations for the holiday weekend. Was disappointed that valet wasn?t available, bellman never available when needed, very short bell carts. Parking was fairly inconvenient, whether hotel or conference guest. Breakfast in the adjoiningrestaurant was limited in selections, overpriced, but decent. The hours of the Starbucks/gift shop were disappointing. Severalextremely rude staff members, others were most helpful. My room wasn?t serviced one day (I was gone 9-6). Theroom/hallway/ballroom/gym thermostats didn?t seem to function well. Very warm and humid. The hotel had many weddings and sportsteams/ they could have done a better job room planning accordingly instead. I wouldn?t recommend this hotel unless the locationis perfect for you. Definitely doesn?t meet expectations of a full-service hotel but was a clean, simple stay.

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This hotel is disgusting. I have stayed here twice because my company is nearby and we have a partnership with them. Every time I?m here, there?s always a bunch of fruit flies in the room. I call to let the hotel staff know and even talk to the front deskand the manager, but they have not done anything. Every time you talk to them, they act like it?s their first time hearing this.See pictures attached for the fruit flies. What a huge let down every time. Please don?t stay at this hotel. I can?t wait tocheck out. I?m going to tell my company to look at other options.

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Early rubbed and when I checked in on the app, I chose an earlier check-in time and the room was fortunately ready before the selected check-in time....

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Beautiful hotel and lobby was opulent, beautiful and open. Great location, including restaurants on foot and a cafe on the lobby level, which...

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Came for a dance convention, reception staff was very attentive and helpful. Restaurant drinks were good and room was clean. Breakfast could...

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