The Piano Works

Visited Piano Works Farringdon a weeks back with friends. I will not detail the events that took place and will only say that we had the need to log a formal complaint of an extremely serious and severe nature The complaint was reported to Tristan Operations Director) who initially was empathetic and eager to assist. The email that was received after airing our complaint however did not reflect this. After sending a reply back to Tristan we were met with silence, 2 weeks later and again no further reply was received so we sent an email chaser..........no reply. Our email was then sent to Alan Founder) Renato General Manager) as we were so disgusted at being ignored.........again no reply. It has now been several weeks since our initial complaint was logged and we still have not received a reply No full reply or acknowledgement to a complaint of an extremely serious experience..............so take from this review what you will and DO NOT visit this venue

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Piano works hosted our company Christmas party last week. The place was packed and we were a big group, 35, all having a three course meal. All staff were really friendly, attentive and working their socks off. Mass catering is sometimes difficult and not all is guaranteed to go to plan. However the reaction of the guys who dealt with me when I pointed out a few things were a touch disappointing was fantastic. It was appreciated what I had experienced was not quite right. The situation was rectified swiftly and in good spirit with my turkey dinner replaced with a most delicious sirloin steak and chips. The service received was humbling and I can’t praise the Piano Works staff highly enough. It was the best I have experienced in some time and it lifted my spirits no end when I might have been left feeling a touch grumpy and hungry if things had been handled in an alternative way. I can truly recommend this place go for the steak!

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I handed my coat and umbrella to the clockroom. When I handed my ticket she didn't give my umbrella. She said is not there. She refused to look and said there are so many coats. I found She was rude and racist. I never experienced someone refusing to look for an item. There was asian girl who was helpful. My umbrella was about £50, as she refused to look or help. She must have stolen it. She needs to go a training course how to treat customers and to be polite. I was was very annoyed and upset with her attitude towards me.

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Absolutely loved it and will come back for more. The music was great, the food the atmosphere...

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A fun evening, good food and wine, great music if a bit too loud, friendly obliging staff.

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