1 /5
Média de Avaliação
★
Pro 's- Extremely close to Hard Rock stadiumCon 's-1. When I arrived, the rep at the front desk (I only got a partial on her name tag but it was either Michelle or McKenzie) was not welcoming at all. She was screwing her face the entire time. If I hadnt just driven 5 hours, I would have just left and found a different hotel to stay at and disputed the cost with my bank. She definitely was not the face for a front desk person who interfaces with customers all day. Poor customer service!!2. I paid for CORNER KING BALCONYAn oversized non-smoking room with one king bed, sliding doors to a full balcony overlooking the pool area, Hard Rock Stadium Calder Casino, and a kitchenette. This room accommodates a maximum of 2 people in total, including both adults and children and if you see the photos this is the room she put me in. my view was canopy tents and a dumpster. The only upside to this view was watching a cute cat that came looking for food in the dumpster. Upon check out, I asked the much nicer lady at the front desk to confirm the room that I paid for. She did confirm BUT followed it up with tellng me I should have said something when I arrived. WHY? It clearer shows I paid for a room with a view. Why is is our guest responsibilty to make sure they are giving us the correct room.3. The breakfast or lack there of was absolutely disgusting. eggs, sausage and grits on both days and stale white bread. Coffee looked and taste like tar.4. TV didnt work so one of the maintenance staff had to come up with a different remote to change the input.I am soo surprised that this hotel has more than 3 stars.5. Super Sketchy area.6. When I asked questions regarding breakfast location breakfast location and the mini golf, the gentleman at the front desk said he did not know. The lack of breakfast was served in the 9th floor in a ball room. If you are brave enough to eat what they are offering, go as soon as they open because if you get the breakfast after 9am, the ballroom is packed and there are only scraps left.I literally placed a chair by the entrance door to the room and the door to what I assume was an adjoining room.Noteworthy details: Stay away! Its awful!