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"Had a lovely stay, staff were fab and so helpful and friendly. Breakfast lovely. Just a couple of niggles kettle in room didn't work unless finger kept on button(I did report it) and shower not very good so didn't use it but at least had a bath which I loved. Rooms lovely, comfortable and warm."
Telefone: +441527541511
Endereço: Pool Bank, Redditch B97 4JS, United Kingdom
Cidade: Redditch
Pratos: 7
Comodidades: 6
Categorias: 5
Avaliações: 921
The location and building are lovely, however, the staff service and cleanliness let this place down. breakfast tables have no table cloths, just pub style tables and tiny, I had to ask the staff on numerous occasions to clear away glasses, ask for salt, pepper, sauces even to set the table so we can eat. Breakfast was poor, who does not serve orange juice for a breakfast? Pillows were hard, water pressure extremely low and the carpets, well, they were in need of replacing. Overall cleanliness of the dining area and rooms was not great and this lovely building and location just lack some customer care and TLC.
Sadly, the photos online are 5*, however the service and state of the hotel are 1*. It's such a beautiful building, in a stunning location, but the upkeep of the rooms is non existent. The evening meal was delicious, however the staff need some training on service and removing of dishes once drinks and food are finished. This just ruined the beautiful food. Being served sachets of tomato sauce seemed cheap and added to the low quality of the hotel. Such a pity as this place could be beautiful. Staff were friendly, just lacked service skills.
Went for afternoon tea at the Laura Ashley tearoom. Didn't stay, just visited. Price was good, we were happy with the quantity and quality of the food. The champagne pairing was looovely, really nice bottle of bubbly. We had one standard and one vegan set and they were both as good as the other. A nice setting in the tea room with a small, but well kept garden. No complaints.
The location is very nice, large wood surrounding the manor house that is also full of character. The room are quiet and clean, not very cosy but okay. Nice bathroom size. The breakfast is a little limited, good English, some choose of pastries but poor on yogurt fruit and cereal (fruit salad present just one day).
Had a lovely stay, staff were fab and so helpful and friendly. Breakfast lovely. Just a couple of niggles kettle in room didn't work unless finger kept on button(I did report it) and shower not very good so didn't use it but at least had a bath which I loved. Rooms lovely, comfortable and warm.
