1 /5
Média de Avaliação
★
Today I received a call from my mom crying because she experienced such a horrible phone call with, come to find out, the owner of the restaurant. My mother made a reservation online to go celebrate her friend's birthday and she received a call from the restaurant to confirm the reservation and see if there were any dietary restrictions. In my mom's excitement to share the reason for her visit (a birthday celebration), she was rudely yelled at to list any dietary restrictions. This was such a shock to her and she became frazzled on the call and was trying her best to answer the question. She was yelled at once more by the owner because they can’t accommodate any restrictions within short notice (this is understandable) but at that point, my mom was emotional from being treated like that. I called the restaurant and spoke with Audrey, the owner, directly and although she apologized, I understand why my mom felt the way she did. Audrey tried to justify the reason the conversation went the way it did was because my mom wasn’t understanding her and she was dealing with a customer at the time. 1. Patience is a virtue and I’m sure hearing someone’s excitement to go to your restaurant to celebrate a birthday is a conversation worth having. 2. It is not my mother's fault that she decided to assist a customer while on the phone? I understand it may have been busy, but the conversation was not going to be more than 5 minutes. Obviously, I canceled the reservation since my mom couldn’t imagine how she would be treated in person if that was the treatment she received on the phone. The most interesting part was when Audrey tried to justify why she yelled on the phone- this is never justifiable. And she seemed like she couldn't care less that the reservation was canceled. The restaurant itself is cute, and the food is great (we’ve gone in the past for my mom's birthday, ironically). Unfortunately, today's situation has left us feeling disheartened and disappointed and obviously we will never go back. Kindness and patience goes a long way and I hope this can be a lesson. Service: 1