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"Outstanding, been going to the Roka for 5yrs now and we just love it. Its constantly great everytime. Thank you for all your hard work."
Telefone: +441204591122
Endereço: 122 Bradshaw Brow, BL2 3DD, Bolton, United Kingdom
Cidade: Bolton
Pratos: 31
Comodidades: 24
Categorias: 5
Avaliações: 3278
I 'll start with the only positive, and that was that the food was reasonable. We were initially seated in the new extension, which is a bit like a school canteen with absolutely no atmosphere. It did, however, stink of amonia, making it impossible to enjoy eating in there. We asked to be reseated in the front of the restaurant which staff did without fuss, Thank you! Eight minutes into our starters, the main courses arrived, and despite saying we hadn 't finished our starters, the server continued to try and leave the mains on the table I couldn 't even put this down to being busy as they weren 't and there was more staff than customers Once we received our bill, we found extra drinks added to it, and sides charged for that had failed to arrive. This used to be our favourite restaurant, and it 's sad that standards have been allowed to drop so far.
We have visited Rokka several times and whilst the food is always really nice the staff are not the friendliest and the place lacks atmosphere. There is very little customer interaction. I asked if we could use our Meerkat code and I was told the ‘boss no longer does this’ despite having the offer showing as available on the compare site. I don’t mind paying full price if the food is nice, which it is, but it’s a shame the staff don’t make a bit more effort to make the customers feel welcome.
Food was cold and had to be done again. Service was shocking and overcharged! Poor communication throughout. Also very expensive for poor food and service and then £20 added on as a service charge just because there were more than 6 of us! Will not be visiting again! I think having only 2 tables full on a weekend night says a lot!
First visit despite living local and it exceded our expectations. Service friendly, polite and efficient. The food was superb and portions very large. The lamb casserole had been cooked to perfection with not a single piece of fat in the lamb. Authentic, quality food with great service. Will definitely go back, and soon.
