Rizo Pizza Bbq North Birkenhead

We have been loyal customers to Rizo for a while now and never had a problem. However a few nights ago we ordered and over an hour later had not received our food. We called up and they were unapologetic but sent the food 40...minutes later. When it arrived, one of the meals arrive without chips. Again we called and they were even more disinterested and said to send the chips out would be another hour. We were obviously displeased with the service even more so that we regularly order and would expect better treatment for loyal customers. To make the situation worse we reviewed the service on their website and got back the most flippant reply. To quote directly, “I have to say it was only your chips missing pal not the end of the world.” I’m actually astounded at the contempt shown to loyal customers. We’re so disappointed.

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Was told the wait would be 50 mins. After 1hr 10 mins called up and it was clear the order had been forgotten about. Total of 1hr 50 minutes later the order turned up and things were missing. Called up again and was told the...missing items would be another hour. Would not return!!

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to begin with this is first takeaway idea used where there are thunder meat and chips comes without salat or sauce or even the option. chips were hard and there were 2 huge haare in my thunder meeting so that just went into the bin....Very disappointed

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first-time customers here tonight. delicious pizzas with a lot of impact to the crust! I am the kind of person who is never satisfied/full even after a great meal, but I am now absolutely inflated! Many thanks, we are back!

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It wasnt too long ago that rizzo had a bad reputation.but there seems to have been changes.quality..

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