Riverside Kitchen

Problems with staff explaining the menu at point of ordering a meal. We ordered light bites as starters but they came with the main meal. Staff tried to tell us it was our fault as we didn’t specify they were starters! Situation became stressful and conflicting as staff not understanding we didn’t want olives and bread with steak and chips! Came down to an abrupt do you want it or not? We’d already paid over £100 in total so we dithered. This clearly annoyed them as they wanted to get on. After manager arrived money for starters was offered and food taken back. Hate food waster. No apologies but cash flung on table. Maybe some customer service training needed? And an explanation on the menus so that people understand to ask for light byes to be brought first if they are starters. Our experience was spoiled though and sadly we left as soon as possible with a sour taste in our mouths.

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Shame as great location but terrible food that tasted microwaved. No flavour. No attention to detail. No table service. Kitchen closed half way through dinner and wasn’t told and weren’t allowed dessert as staff had gone. Focus was clearly more on being a bar as it was loud and full of drunk people. If you’re spending that kind of money on dinner. I don’t expect to queue up at the bar with 20 other people getting jugs of cocktails. Such a shame.

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Riverside Bar is a modern-style bar beautifully located by the river in Ely, directly adjacent to The Maltings and close to the town park. That said, this is not a place for people fancying anything but national and international lagers, like overpriced Staropramen (which I chose). Service was professional and fairly efficient, in good weather it was nice to just relax looking at the river. But the bar itself is nothing truly special.

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We enjoyed relaxing whilst sitting in the sun and watching the world go by. Lovely spot by the river. Enjoyed the drinks and food. A little pricey but it was lovely. The nachos are amazing.

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Worst scampi and chips I’ve ever had!! The mac and cheese had zero taste. Please up your game as the location is lovely.

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