Quai Est - Reservar uma mesa

Really Bad... Went there this Sunday for a family lunch. First we booked online and arrived to find that they had no records of our confirmed reservation (proof by text and email of reservation). After a bit we received a nice table by the water which made up for that. However, the waitress was less than useless. Took three reminders to bring water to the table (arrived 1h30 into our being there), forgot to place our order with the kitchen so it took 1h15 for our starter course to come. These came with 4 tiny pieces of bread (very stingy service) and 0 apologies, only that she had told the kitchen staff off . The starters tasted ok but nothing special. After we had finished our starters it took another 30 minutes of more waiting to get our main course, and another 3 reminders for that too. I ended up being rather unpleasant with her at which point she went to the kitchen and miraculously came right out with our mains.... cold and overcooked! She insists again that it is a mistake from the kitchen and says they can re-heat the meat. No apologies whatsoever still on any count, just excuses one after the other and blame on other colleagues. As this was 2 hours after arriving and ordering we decided we had had enough and told her we wanted to pay for our starters and drinks and to go. The manager comes to see us and starts with the same attitude of blaming others and making excuses but once again not a single acknowledgement of the poor quality of service today. We tell him this is unacceptable and he agrees to lets us pay and go. Another waitress starts printing our bill.... with the mains included! I *snap* (it doesn 't happen often) and tell her she is being very cheeky and to remove the mains as agreed. Again she blames the manager not telling her although she was right there when we had talked. She reprints it, we pay and we leave. Still only excuses, and no apology. A very very disappointing lunch, poor food, extremely bad service, not one iota of commercial acumen and understanding of customer service. Would not recommend. Too late for further excuses or an apology at this stage as I would not return.

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The fairly recent Quai Est has replaced an Italian restaurant, itself being a replacement of a Lebanese restaurant. The location enjoys a privileged site with views on the Marne river. This is very relaxing in the spring temperatures. The food is good, but it has a major advantage. It is not boring. We have initiated guests to ceviche (a Peruvian recipe), very well prepared. We have been there several times. As a couple, service is naturally efficient. It is less so when you come as a larger group. In any case, a good place to try out.

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During a winter dinner I could not enjoy either thye terrasse nor the view on the beautiful Marne river. THe restaurant itself is very modern and stylish. Being there with a large group I could not order from the menu but the dishes served were pretty good, the wine was average. A nice option for this area, will have to try it in the summer..

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We went as a group of five. The setting is very elegant, in black and gray; a wonderful view of the Marne River; decently priced food. As appetizers we shared nems (spring rolls) and tempura shrimp, We all had fish dishes as entrees, and the fish was excellent and fresh. Service was not only with a smile, but pleasantries as well.

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HiTech furniture, lots of glass and nice view of the Marne river. Service a bit distant . The menu is ok, the food (fish was tasty). Sort of nouvelle cuisine sort of set-up. Nice wine list nice deserts. Worth trying.

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