Pollo Tropical - Reservar uma mesa

Very disappointed from this Pollo Tropical location. Rude customer service, cashier was unable to explain what was included in the meals. Coming from a Texan, my dad talked highly about Pollo Tropical and we finally came to try it again after years of not being able to. It was disappointed to be treated like I was suppose to know. I?ve worked customer service and know what it is like when it?s busy hours, and what not. This location needs more workers and team effort to help efficiently customers that are local and those that are tourist. I really hope there can be something done to help this location be more friendly and teamed to make their customers want to come back.

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5 employees standing around talking, inappropriate attire pants hanging below their butts, I was ignored for almost 10 minutes until I spoke up. Was overcharged for my meal. Didn't have sauces. Missing food when I got home. ..they used to be great chicken restaurant, now really awful ?????

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Amazing staff. Great variety at very decent prices. Later they process orders really fast. I was a regular PT customer in my city and I can say it is getting better and better. I love this restaurant. LF

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I started out paying $6.49 for chicken breast platter. Then gradually price increased. 2 weeks ago the price was $8.35. Last week price was $9.17. Sorry Pollo but I will no longer be a customer.

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I had a nice service for Bryan. He was very sweet. Besides, the place was very clean. Definitely the best choice I was in Miami.

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