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"Great playa bowls spot. Staff is friendly and helpful. Great job."
Telefone: +19085228385
Endereço: 51 Summit Ave, United States
Cidade: Summit
Website: http://playabowls.com/
Segunda-feira: 08:00 -20:30
Terça-feira: 08:00 -20:30
Quarta-feira: 08:00 -20:30
Quinta-feira: 08:00 -20:30
Sexta-feira: 08:00 -21:00
Sábado: 08:00 -21:00
Domingo: 08:00 -20:30
Pratos: 12
Comodidades: 10
Categorias: 5
Avaliações: 5972
Disappointed with online order experience and in-store staff responses. I tried to order ahead online, the portal apparently had problems at checkout. I pressed PAID buttons twice after making the selection, but did not proceed to the next screen. Moments later, I received a text alert from Apple Wallet that I have been charged. I took a screen shot of the checkout screen where I was stuck. At the store, the staff couldn?t find my order and didn?t ?believe? my descriptions of the experience, despite my showing the the screen shot picture and Apple wallet evidences. To add to that, I saw from Apple Wallet that I was charged for the same amount for the 2nd time. The staff showed no sympathy, and asked me to pay for the 3rd time to register the transaction. Though I understand the process that the staff is following, do you think that the online portal experience and the staff?s mechanical response left me with any appetite to pay for a Playa Bowl for the 3rd time? I appreciate the owner and company?s diligent follow-up. The 2 pending charges that showed up on my Apple wallet were not posted, so no refund was necessary.
Great job at this location most times I go there. The only thing that I think can be improved is a few times I have gone when they were busy and the playa bowls were smaller than usual and for the price of Playa Bowls they should be packed to the top. Other than that, the customer service has always been great
