Papa John's Worthing

We ordered the big match bundle which includes 2 large pizzas, 2 sides and a drink. There was an error with one of the bundles and it included a topping that was not meant to be on the pizza and we called to highlight the issue and to ask for a partial refund and the store were not at all helpful. They refused to issue a refund and said we could only wait for a fresh pizza to be delivered, but we said this option was not feasible as some of the group had already begun eating and it would be too late by the time it came. We were told the only options would be to either wait for a new pizza or get a free pizza the next time we ordered, but we said we wouldn’t use them again and they said the most they could do was refund £6, despite this being a £22 pizza on an order for over £40. It is not the first time the quality of a pizza from this store was not great, but this time the customer service was shocking.

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Delivery person was rude, obnoxious, intimidating, aggressive and incredibly lazy. Didnt bother to look for number of property instead said would take my order back and make out i wasnt home! Demanded i go and collect my order and when finally came to my door, threw my order at me whilst huffing and puffing. Called restaurant spoke to someone who claimed to be the manager. Was disinterested, unhelpful and clearly had no customer service skills. Will never order from them again.

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pizza was undercooked and had mystery piece of meat on it (could have been vegan pepperoni) but was not meant to be on pizza

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A medium Pizza £18 a bit extreme I thought

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Good size pizza, plenty of dips

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