Mellow Mushroom Birmingham

Update: The manager called and apologized and refunded the order price and invited us to dinner. I appreciate the effort he made which was way above what i expected. I have updated my rating based on the management follow up.I ordered 5 pizzas on 2/13 for 11:15 am delivery. At 11:08 I received notice from uber eats that the order was canceled and to call the store. Line was busy for about 10 minutes. Received another uber eats message food would be delivered at 1130. Contacted the drive at 1140. He was the restaurant and the pizzas were gone. He was told someone picked them up. Called the restaurant spoke to a gentleman who apologized said someone did take order and should not have. They were remaking order. I received notice order would be delivered at 1145. I later received a notice the order was canceled. I again called the restaurant told them I wanted full refund forget the pizza. The gentleman again apologized said pizza was on its way and I would get refund and a manager would call the next day. Pizza finally arrived at 12:50. 7 days later no call and no refund or adjustment. As bad as parking is down there, it's worth it because this is the 2nd time we have had mellow mushroom and uber eats disaster

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Edit: last several times we’ve ordered online, our orders are wrong. Staff claims the website doesn’t show our customizations. So we’ve tried to start calling in our orders to avoid issues yet the phone is always busy. Unfortunately, won’t be ordering at MM any longer because we can’t get through, and can’t trust to order online.Delicious food staff is always over the top friendly. Great place to wind down with some brews and pizza!

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I absolutely loved it!!! The staff was superb, food was Epic and the atmosphere great!!!I appreciate the professionalism and honesty with the staff too!I will definitely be going back.Not to forget, I was very pleased in how clean the place was too!!!!!Image shared is not from Mellow Mushroom, but it would be EPIC if they offered it!!!?

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I love to eat here it has become a regular place for me. The food is always fresh 100% every visit., service is always the best .. I absolutely love the food and atmosphere and everything about this place I do recommend 100

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Good food service. Raphael was a great server.

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