Linden Cookies Inc

I have ordered Butter Crunch Cookies,They arrived shipping box open cookies broken up everywhere out of 2 boxes .Reported it immediately and even called I was transferred 3 times .Then spoke to a representative and explained the problem .I was referred to UPS .Nothing.I emailed and called the company.Finally I speak with a representative.She said she put in for the replacement but won't receive it until 1-2 weeks later.One replacement box arrived bottom shipping box open and all the cookies broken up .They look like rejected product off a assembly line.Reported to the company by email and notified them 1 box was missing and all the cookies were broken up and bottom of shipping box was open.No response.4/20/22 the second box arrived and guess what all of them are broken too.I don't know why this is happening.But the memories from childhood of how good Linden's cookies are is a thing of the past.New generations will never get to experience the true quality in their products.This company needs a major change.Rotate the team if they can't make and pack good quality products.Find the original recipe start over.What ever ingredients are being used now it doesn't hold the cookies together. Just call the company crumble linden's cookies.Some packs don't even have 3 cookies in it.Some have 2 once you put the pieces together.As you can see no freshness.All the packs are broken up like this.I opened both boxes as you can see they broken up.No need to dump all of them out on the table.You see it .I hope they are working on changing this .

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I ordered a box of the 18 count butter crunch cookies. The cookies were dated to expire within two months, and were not fresh. Like the review below stated, they did not respond to the email that I sent. I called today and spoke with someone by the name of Christian, and they did not want to honor their product when I explained to her that the cookies were stale, and hard. Also, I did not mention the fact that my packages were also broken into pieces. I did not want a refund, only wanted to receive a quality fresh product that I paid for. She stated that she would not replace the product due to company policy, but yet when I asked her where that was stated online (because that is how I placed my order), her response was that it wasn't online. A reputable company would not respond in such a way. Furthermore, she stated that I would have to pay for return shipping to send them back samples of what I received at my expense. I informed her that I was willing to send the cookies back, but only if they covered for the return shipping, for which she did not agree. This is an unreasonable request for the consumer to pay extra to send back cookies that were not fresh. I thought that I would be better off trying to order directly from the company. How wrong was I. I should've ordered from Amazon because they back their orders. Please learn from my experience. Buyer beware.

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I ordered and received my order within 1 business day. Ordered on a Saturday and received on a Tuesday. UPS delivered and the cookies were in good shape. The cookies were very good just like I remembered them. Thank you all.

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Good reliable cookies made with organic ingredients the exxon down the street sells them for 75 cents a package

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The chocolate chip cookies are by far the best cookies ever made on earth!!!!

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