1 /5
Média de Avaliação
★
It is hard to find words for what we experienced yesterday at the “Kupfer-Dachl.” With seven people inclusive guests from Italy and Switzerland, we took considerable time to get there to celebrate the round birthday of my mother. Overestimating the travel time, we arrived too early, at (Opening hours as per website from – As we arrived at the garden terrace, a grumpy looking woman approached us, informing us in the most rude tone that the restaurant was not open yet, that our reservation was for later, and that she could not do anything for us. When we asked for a place, where we could just sit together and wait, the women – who turned out to be the owner – became even more loud and unfriendly, went on and on yelling why we would show too early, and finally pointed toward two chairs in a lousy looking entrance area and barked “two people can sit here, another solution I don’t have.” By then everyone in the group was shocked and upset, and clearly we had lost all interest to stay any longer at this place, where we were obviously not welcome. This barking and rudeness just makes you want to run away. In general, we were all in agreement: the worst experience we ever had in Austrian gastronomy, and a far cry from the friendly smile on the company`s website photo. A note to the owner: How embarrassing and shameful! Why are you in the hospitality business if you resent guests so much ? To treat guests like this who come from far to dine at your place is simply just sad and unprofessional. As a professional host you should have the necessary flexibility to handle such situations much better. Even if our reservation was for later, you could have quickly made up a table somewhere for us where we could have simply sat together and waited, or proposed any solution to wait elsewhere and return later. What counts is the feeling of “being welcome”, to project friendliness and even just a small effort to find a solution…… with a friendly tone everything would have been possible. Unfortunately the round birthday of my mother, which we then celebrated elsewhere, was damaged by this bad experience. No worries, you will not see us again in your restaurant, and we will certainly not recommend it to anyone.