1 /5
Média de Avaliação
★
?? This used to be an upscale theater, but don’t let looks fool you. The service and cleanliness has gone down in recent years. The food is merely average. The staff can be rude and unprofessional. The bathrooms smell horrible. My last visit here was just that. Parking was a nightmare. Upon arrival the garages were jam packed and it took 30 minutes to park. Myself and children arrived to retrieve our pre purchased tickets, but were denied entrance into the movie. We were also denied a $100 refund. After requesting to speak with a manager regarding the parking conditions, she impolitely and loudly continued to deny our refund citing her inability to do so because of iPic Policy. Apparently, if you are 10 minutes late you will be denied entrance, refused a refund, and tickets are nontransferable for use for another time or movie. After an extensive exchange involving a promise to contact her higher ups, she argumentatively returned our money after all. She immediately denied the couple behind us who had the same issue though that poor couple witnessed the unprofessionalism and did not want to engage. How can this establishment lure visitors here without adequate parking, place a 10 minute restriction on admission, then refuse to refund patrons money?! There is a thing called entrapment and this establishment is treading a fine line. I wouldn’t be surprised if someone files suit in Maryland against this place. iPic should absolutely return anyone’s money they took due to this policy. Establishments are required to provide adequate parking for their patrons and unfortunately iPic falls short. ??