Il Primo Northshore

My wife and I are regulars to El Primo Hixon location. Food is excellent ! The last few times we visited the restaurant we were less than impressed with the waitstaff. We were seated at 5:00pm. Waiter came to the table to take our drink and cocktail order. He was friendly, talked about specials. We asked for bread. At 5:30, no drinks, no bread, no waiter. He walked by again and we ask for bread and to check on our drinks. Drinks arrived 5 minutes later and still no bread. We asked a third time and someone else brought the bread. When he finally came back to the table we asked him why he disappeared. He said, they were very busy. He had 4 to 5 tables and did not know how to work them simultaneously. He went to every table and discussed the specials and took drink orders for all 4 tables. That is the wrong protocol for waiting on groups of people. I've been in in the food business for 48 years and I can tell you firsthand that this gentleman needed training and assistance! We love Primo, and we will keep going back, however, someone needs to work with their waitstaff to improve their interaction with their customers. Very frustrating!!

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Wonderful Italian food and very attentive service! Great specialty cocktails and dinner specials. One of our Chattanooga favorites!

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the service was good and the food was delicious

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Good food, comfortable location

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Great food

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