Hambleton Bakery

Arrived at around 4.15. It 's a cafe. I go and look at the very attractive cakes in the display. I consider what I want. Ask the lady behind the counter and she appears to refer me to the lady at the till. The lady at the till is ignoring customers and is in deep conversation on her telephone. Not a flicker of recognition. The other lady says something along the lines of you need to go to a table and get a number . So I do that . After a while sitting at a table I read the menu which says please order from the counter with your table number Time has passed and I am hungry. I look at the menu . It has two sides . One is lunch served from 12 3. The other side says it is served all day. It is now around 4.20. Top of the offering all day are bacon rolls. I decide to have one. And go to the till. Lady is still on her phone. I am summoned to the other till by the other lady. Could I please have the bacon roll and a cup of coffee The cooks have all gone home oh ? but it says the bacon rolls are served all day on the menu At this point the lady has a slightly panicked look . I give up. Don 't worry I say I 'll go elsewhere . Am I being unreasonable ?

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Terrible experience. Tables not cleared so sat looking at dirty plates for ages, the menu is small but most of it wasn't available. No vegan options at all, staff had to ask about every thing, they don't know their products and didn't seem interested at all. When I asked if they could make me a salad sandwich I wasn't expecting literally just a roll and a couple of lettuce leaves I know from the salad on the next table, that they have more in the kitchen. Food took an age to arrive and was wrong when it finally did (they had made toasties on wholemeal rather than white despite us clearly asking for white). Although we were sat at the far end of the cafe, it was cold for my elderly parents as the door was open most of the time. Won't be going back

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After reading all the favourable reviews about the Hambleton Cafe and Shop, my husband and myself paid a visit. I have gluten intolerance and am sensitive to gluten free oats too. As a bakery I thought I would have an opportunity to try at least one gluten free bake. On being served I asked what gluten free items they had I was politely told all the products on sale contained gluten. Exit one disappointed customer. If there had been a notice on the door to say all their products contain gluten I would not have gone in.

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No gluten free food on the menu. Menu advised to inform staff of allergies. Waiter advised they don’t have any gluten free food at all. My party and I had to leave. Shocked that there’s zero accommodation for people with food allergies. Plenty of cafes and restaurants are accommodating elsewhere. We left and went to Rutland Nursery in Manton where 95% of the menu was gluten free.

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Great service, great food, great choice. We were only staying in a local Airbnb for a few nights, and having this bakery close by, and opening at 8am, meant our breakfasts were a treat each morning.

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