Frenasia - Reservar uma mesa

I went here after a long time the quality of food is bad. I had 2 kids with me they were hungry I ordered a Kani salad and avocado rolls . And 2 other entres. It took sometime to come . The kani salad was a bed of mixed greens with a bunch of crunch on top with barely any kani. No dressing came with it just a bare dry salad, we had to ask twice for soy sauce the other entres was noodles it took forever I asked for the order to be cancelled and asked the server to charge me for whatever was on my table , 20 mins later after the sever came back 2 x , plus another server came 2 x until the manger came demanding a reason why I wanted the order cancelled , my 2 yr old is cranky , I told her madam I asked for the Order to be cancelled 20 mins ago … now going on more than 20 mins … I asked again can I have my bill she prevented me from moving and here comes the severs running coming bringing my food I said calmly I don’t want it I asked for to be cancelled … the manager Vivian was rude when I asked for my bill she roughly gave me a bill for the food I asked to be cancelled now I walked with my 2 yr old in my hands she started abusing I told her again I am not paying for food I asked to be canceled and for food that I did not eat she started screaming as if I didn’t want to pay my bill embarrassing me in the place , I repeated myself again , she started again berating me , now saying she’s going to call the cops I told he 2x go ahead and call them, the other server gave me a bill now for what I actually had on my table, my sister gave her cash and the manager now had us waiting, now my 2 yr old started crying , we kept asking for our change and the mgr kept on ignoring our request and still continued berating me saying what type of parent I am is this is what I am teaching my kid , I told her yes to stand up and not be bullied by people , she kept coming to my face and yelling at me berating me , her servers and hostess told her the customer wants their change it took her overall another 20 mins to give us our change .. I had a cup od soda in my hand and I roughly placed it on top of the cashier area it fell and splattered the mgr with my 2 yr old in my hand thrower back the cup at me , and still continue to berate me. Lack of customer service , poor quality of food hence the reason I cancelled my other dishes . They threaten ppl , and berate customers . What a shame. Mgr’s name is Vivian clearly they delayed me so the food would come do they can charge me, I was waiting for her to call the cops!

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I use to come here years ago. Love it. The service the staff and the food was amazing. Came here today because my daughter wanted to come. I regret it so much. I did notice there is new staff and the atmosphere is not the same. I won't come again. I wish them best. I cannot do it again.Food: 1/5

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4 stars- I came here on the recommendation of a friend who lives in Howard Beach and comes here regularly. We were looking for a sushi and I didn't want...

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Food here is always on point and delicious. They have changed up their menus quite a bit. I used to always love their marinated beef salad that came w...

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Been going here for years and the food is consistently incredible. The service is alway spectacular and the ambiance is nice and relaxed.

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